All MyBevi, Quench Hydration and Savor premium drink ware branded products are carefully constructed with the highest quality materials available, using state-of-the-art manufacturing processes, which is why we guarantee our products with a limited warranty against manufacturer defects. Our warranty does not cover normal wear and tear, damages caused due to user error such as accidental drops resulting in dents, scratches, paint chipping and breakage of plastic components. Please take a moment to review the manufacturing defects that your MyBevi, Quench or Savor product is protected against, as well as the wear and tear type damages that are not covered by our warranty policy.
-Normal wear and tear (not covered by warranty): Wear and tear includes but is not limited to: scratches, dents, paint chipping and other damage caused by accidental drops and other user errors (to either the tumbler body or lid). Other factors not covered under warranty include improper/misuse of your product, damage caused by improper cleaning, alteration of the product (including disassembly of any product component) and product abuse.
-Broken Lids: Plastic lids can become damaged due to accidental drops by the user. Our lids are durable, but not unbreakable. Lid damage caused by drops is not covered under warranty. Replacement lids can be obtained through the shop section of our website. If you discover your lid is damaged before you have used your product, please return your product to the place of purchase for an exchange.
-Leaking Lids: If you are experiencing leaking at the point where your lid meets the body of your product, please check to ensure the lid has been properly secured. Damaged or missing silicone gaskets in your lid could be causing a leaking issue as well. Please be sure to always check your product’s lid before the first use. With some lid styles, such as our One Touch lid, a small amount of liquid can stay inside the inner housing of the lid after drinking, and a small amount of dripping is normal. We do recommend hand washing all of our product’s lids to ensure no damage is caused to the lid gasket from high water temperatures in dishwashing machines.
-Damage during shipping: If you purchased your product directly through our website, and you receive the product damaged, please return your product immediately for a refund or exchange. Refunds and exchanges on products purchased through our website are not offered on products that have been used. We will provide a pre-paid return shipping label for products purchased directly through our company that are received damaged and are returned unused.
-Shipping information for warranty claims: Consumers are responsible for return shipping charges on any factory warranty defect claim. If it is determined upon our review of your product once your warranty return is received that there was in fact a manufacturer defect, we will send out a replacement product to you at no charge. Note: If the exact same replacement product is unavailable (ex. same color or product size not currently available), we will provide a comparable replacement product of the same or greater value. Please allow 5-7 business days to receive your replacement product.
*It is always recommended that you return your product to the retail location of purchase for a refund or exchange as the first course of action. This will save you shipping costs, as well as delays in receiving a refund or exchange*